Terms & Conditions
Please note that Hidden Hideaways is acting as an ‘Agent’ in the booking of the Property on behalf of “the Owner” or “the Owner”. The Owner of the property is responsible for your stay and is the ‘Principal’ in this agreement. Customers renting property through Hidden Hideaways (“Hidden”) are referred to as the Guest. The rental arrangements are made by Hidden, on behalf of the Owners and the contractual relationship is directly between the Owners of the property and the Guest.
Online enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment.
1. Booking and payments
1.1 The dates of your booking will be held upon payment of a non-refundable deposit or payment in full. Deposits are only payable when booking more than 10 weeks in advance of your check in date. Any booking less than 10 weeks in advance of your check in date must be paid in full immediately.
1.2 On receipt of the deposit, a booking confirmation will be sent to you within 24 hours in the case of email and seven working days in the case of post, containing the details of your stay and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible. We’re sorry for any inconvenience, but payments can only be made by credit and debit cards. A 2% surcharge will be applied to credit cards. A 3% surcharge will be applied to Paypal. We do not accept American Express.
1.3 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. If you are unable to pay the balance before the stated due date, you will forfeit your deposit and your booking will be cancelled.
2.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.
2.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.
2.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid) and the balance being returned to you.
2.4 The Agent and the Owner reserve the right to cancel the booking so cancellation insurance is advised and will not involve Hidden or the owner in any way.
3.1 Alterations to your booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations will incur a £30 administration fee and are subject to availability and at the discretion of Hidden on behalf of the owner of the property.
3.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
In the event that you have any complaint about your stay, please notify the Owner of the property as soon as possible and they will use all reasonable endeavours to resolve the issue. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback.
Prices on the website are not binding, but costs stated in any booking confirmation email you receive from Hidden will be honoured as shown and will include all VAT and any charges.
6.1 Information on the website is correct to the best of our knowledge, but circumstances outside of our control may cause it to become inaccurate or for us to cancel bookings. We apologise for any inconvenience that may result from this.
6.2 Failure to respond to receipt of the Guide or emails from the Owner or Agent can result in the Booking being cancelled so it is important that all communications are acknowledged. In the event that no communication is received from the Guest, we reserve the right to cancel the booking.
7.1 Hidden accept no liability for accident, loss of property or personal injury, consequential loss whilst on your stay or as a result of the stay being cancelled by any party.
7.2 Hidden will not be liable for any act, neglect or default on the part of the Owners or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with the rental. In addition, the Owners and Hidden accept no liability for loss of or damage to the Guest’s possessions on the Owners’ property or land or consequential losses incurred as a result of cancellation..
7.3 Nothing in these conditions excludes or limits the liability of Hidden or the Owners:
a. for death or personal injury caused by Hidden or the Owners negligence
b. for any matter which it would be illegal for Hidden or the Owners to exclude or attempt to exclude their liability
Pets are only permitted with the prior consent of Hidden and the Owners and where pets are permitted they are to be kept under control. Pets must not be left in the Property unsupervised as this could result in damage to the Property and distress to the animal(s).
Many of the Owners of properties in the Hidden portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable the tax is included in the weekly rent.
10. The Holiday
The Guest has the right to occupy the Property for a holiday only (within the meaning of Schedule 1 Paragraph 9 of the Housing Act 1988).
11. Breach of Contract
11.1 If there is a breach of any of these conditions by the Guest or any of their party, the Owners or Hidden reserve the right to re -enter the Property and end the holiday and ask the Guest and their party to leave.
11.2 Ending the Holiday by either the Owners or Hidden or the Guests does not affect that party’s other rights and remedies.
12 Governing Law and Jurisdiction
Any dispute will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts
13. Authority to Sign
The person who signs the Booking Form certifies that:
- he or she is authorized to agree the Booking Conditions on behalf of all persons included in the Booking Form, including those substituted or added at a later date;
- the signatory is over eighteen years of age;
- they agree to take responsibility for the party occupying the property, and to notify Hidden they are not a member of the party.
In case of a discrepancy between these Booking Conditions and any other Hidden literature these conditions shall prevail.
15. Validity clause
In the event that a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.
Hidden Hideaways (“We”) are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Hidden Hideaways of Mount Pleasant Cottage, Mount Pleasant Street, Mousehole, Penzance, Cornwall, TR19 6SA
Information we may collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site www.hiddenhideaways.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Hidden Hideaways and when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our site and of the fulfilment of your orders.
- Details of your visits to our site and the resources that you access.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
Disclosure of your information
We may disclose your personal information to third parties:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.